PRIVACY NOTICE

Last updated July 29, 2026

This Privacy Notice explains how Academikx ("we", "us", or "our") handles personal information when you visit our website, request a quote, create an account, place or manage an order, authorise account access, make or receive a payment, upload material, contact support, or otherwise use our services.

1. INFORMATION WE COLLECT

Information you provide

  • Contact and profile information, including your name, email address, phone number if provided, username, role, and communication preferences.
  • Quote, order, and class information, including service requests, course or task details, deadlines, instructions, messages, progress, grades, and related records.
  • Account and access information, including login and authentication events, access instructions you provide for an accepted order, and records of authorised account use.
  • Files and communications, including documents, screenshots, links, support messages, dispute evidence, and other material you choose to provide.
  • Payment and compliance information, including invoices, transaction references, payment status, refunds, chargebacks, payout records, and information needed for an applicable tax invoice or receipt.

Information collected automatically

  • Device, browser, network, and approximate-location information, including IP address, browser type, device type, operating system, language, referring page, and timestamps.
  • Website, account, and security events, including page views, form submissions, login events, account actions, support actions, errors, suspected abuse, and access logs.
  • Cookie and similar-technology information described in our Cookie Policy.

We may also receive information from a person who pays for or coordinates an order, an authorised tutor or service provider, a payment provider, an identity or fraud-prevention provider, or records imported from existing Academikx business systems.

2. HOW WE USE INFORMATION

  • To provide quotes, accounts, orders, class services, files, support, communications, payments, refunds, and account access requested by you.
  • To assign and coordinate authorised personnel, review quality, monitor deadlines and progress, and keep an order history.
  • To verify eligibility and service availability, prevent fraud, protect accounts, investigate incidents, and enforce our terms.
  • To process invoices, payments, refunds, chargebacks, accounting records, and records required by a relevant tax authority.
  • To maintain, troubleshoot, analyse, and improve the website, portal, support, and operational workflows.
  • To comply with applicable law, respond to a competent regulator or lawful authority, resolve disputes, and protect legal rights.

Depending on applicable law and the context, we rely on performance of a contract, steps requested before a contract, consent, legitimate interests, and legal obligations as grounds for processing.

3. WHEN WE DISCLOSE INFORMATION

We do not sell personal information. We do not share personal information for unrelated advertising, and we do not permit advertisers to use customer order materials for their own marketing.

We may disclose information only as reasonably necessary to:

  • Authorised personnel. Staff, tutors, managers, accountants, and other authorised persons who need the information for the accepted service or an internal business function.
  • Service providers. Providers supporting hosting, storage, communications, support, software, analytics, document handling, and business operations under appropriate instructions or terms.
  • Payment, tax, fraud, and security providers. Providers that process payments, refunds, fraud checks, security monitoring, accounting records, or legally required tax documentation.
  • Authorities and legal processes. A competent regulator, court, law-enforcement body, tax authority, or other person where disclosure is lawful, required, or reasonably necessary to protect rights, safety, security, or prevent fraud.
  • Business transactions. Professional advisers and transaction parties evaluating or completing a merger, financing, restructuring, sale, or transfer, subject to appropriate confidentiality and legal safeguards.
  • Your direction. A person or service you ask us to involve or where disclosure is reasonably necessary to complete the order you requested.

4. INTERNATIONAL PROCESSING AND TRANSFERS

Academikx, authorised personnel, and service providers may process information in countries other than the country where you are located. Where applicable law requires additional protection for an international transfer, we use a lawful transfer mechanism and appropriate contractual, organisational, or technical safeguards.

5. COOKIES AND WEBSITE TOOLS

We use cookies and similar technologies for site operation, forms, account access, security, support, preferences, payments, and measurement. See our Cookie Policy for details and available choices.

6. RETENTION AND DELETION

We keep information only for as long as reasonably necessary for the purpose collected, including active quotes and accounts, service delivery, support, payment and tax records, security, fraud prevention, disputes, backups, and legal obligations. Retention periods vary by category and legal requirement. When information is no longer needed, we delete it, anonymise it, or securely restrict it from ordinary use.

7. SECURITY

We use administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, use, alteration, disclosure, loss, or destruction. Access is limited according to role and operational need. No online system is completely secure, and users must also protect their devices, accounts, and credentials. See our Security and Responsible Disclosure page.

8. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw consent where processing is based on consent. You may also have the right to complain to a competent regulator. We may verify your identity and may retain information where an exception or legal obligation applies.

You can use an unsubscribe link for eligible marketing or reminder messages. You can manage cookies through your browser or an available preference tool. Transactional account, order, payment, support, security, and legal messages may still be sent where necessary.

9. CHILDREN

The services are for adults. We do not knowingly offer accounts or services to anyone under 18. If we learn that we collected a minor's personal information contrary to this rule, we will take appropriate steps under applicable law.

10. AUTOMATED TOOLS

We may use rules or automated tools to detect fraud, route support, prioritise security events, check service availability, or assist internal workflows. Where applicable law gives you rights concerning a decision based solely on automated processing that has a significant effect, you may request information or human review through the contact below.

11. UPDATES

We may update this Notice when our services, providers, practices, or legal obligations change. The date above identifies the current version. Material changes will be communicated where required by applicable law.

12. CONTACT

Academikx
Email: contact@academikx.com