REFUND AND CANCELLATION POLICY

Last updated July 29, 2026

This Policy applies with the current service page used for the purchase, accepted quote, order, invoice, checkout record, published or written guarantee, and our Terms of Use. A more specific published or written guarantee or remedy applicable to an order controls if it gives the client a clearer or more favourable remedy.

1. SERVICE AVAILABILITY

Academikx does not offer services in Australia, New Zealand, Ireland, Austria, England, or Wales. If we accept payment for an unavailable request by mistake, we may cancel the order and refund the amount paid for work not performed, unless applicable law requires a different result.

2. CANCELLATION BEFORE WORK STARTS

If you cancel before work starts, we may refund the amount paid for the cancelled work, less any non-refundable third-party charge that was clearly disclosed and already incurred, where applicable law permits. Work starts when Academikx assigns, reviews, researches, drafts, accesses, schedules, prepares, or otherwise begins performing the accepted order.

3. CANCELLATION AFTER WORK STARTS

If you cancel after work starts, any refund depends on the work already performed, usable deliverables, committed resources, third-party costs, and the written order terms. We may offer a partial refund, credit, completed portion, or another reasonable remedy. Cancellation does not remove payment obligations for work already performed.

4. WHEN A REFUND OR OTHER REMEDY MAY BE AVAILABLE

  • Academikx cancels an order before performing the paid work.
  • Academikx cannot provide the accepted service and no reasonable alternative is agreed.
  • Paid work is not delivered because of a failure within Academikx's reasonable control.
  • The delivered work materially fails to match the accepted written scope and cannot be corrected within a reasonable time.
  • A written grade, outcome, delivery, or refund guarantee applies, its conditions were met, and the required evidence supports the claim.
  • A duplicate payment, unauthorised charge, or clear billing error occurred.
  • Applicable law requires cancellation, refund, re-performance, or another remedy.

5. WHEN A REFUND MAY BE REDUCED OR DECLINED

Subject to applicable law and any specific written guarantee, a refund may be reduced or declined where the issue results from:

  • a change of mind after work starts;
  • missing, late, inaccurate, inaccessible, or changed instructions, files, deadlines, credentials, course requirements, or access information;
  • work completed according to the accepted scope where a different scope was requested later;
  • earlier grades, missed work, previous submissions, third-party platform issues, or account restrictions that were outside the accepted order or Academikx's reasonable control;
  • the client or another person changing, removing, submitting, duplicating, or interfering with work without coordination;
  • fraud, abusive conduct, payment misuse, a material breach of the Terms of Use, or an order Academikx was not permitted to perform; or
  • currency movements, bank delays, or disclosed third-party charges outside Academikx's control.

6. WRITTEN GUARANTEES

A published or written guarantee applies only to the service, order, work, deadline, evidence, conditions, exclusions, and remedy stated on the applicable service page or accepted record. We may require complete grade records, submission records, instructions, access history, communications, and other evidence reasonably needed to assess the claim. A general limitation in this Policy does not silently cancel a more specific published or written guarantee applicable to the order.

7. HOW TO REQUEST A REVIEW

Send the request through the approved account or support channel within 30 days after the affected delivery, deadline, grade posting, cancellation, or payment event, unless the accepted guarantee or applicable law allows a longer period. Include your account details, order or invoice reference, a clear explanation, and available supporting evidence.

We may request additional information. A decision may be based on the available record if required information is not provided within a reasonable time.

8. REVIEW AND PAYMENT TIMING

We usually review a complete request within 7 to 14 business days. Complex matters may take longer, and we will provide an update where practical. An approved refund is normally returned to the original payment method where possible. A bank, card network, wallet, or payment provider may require additional processing time.

9. AVAILABLE REMEDIES

Depending on the accepted order and evidence, a remedy may include correction, re-performance, replacement work, account credit, extension, partial refund, or full refund. A partial refund may apply where part of the work was performed or only part of the order was affected.

10. CHARGEBACKS AND PAYMENT DISPUTES

If you start a chargeback or payment dispute, we may pause the affected order, restrict access, preserve records, and provide the payment provider with information reasonably necessary to respond. A chargeback does not expand or remove rights under the accepted order, this Policy, or applicable law.

11. CONTACT

Academikx
Email: contact@academikx.com